Testimonials

Testimonials

Great experience with a busted zipper on my suitcase. Kind and knowledgable staff.
- Mali O.
I had a really great experience with them for repairing my backpack and luggage. They fixed my bag on schedule, under budget and extra work were done just to take care of their customer. Will recommend for their service, if there is a need.
- Henry C.
T.W. Carroll is a fantastic place to get your luggage repaired. They are efficient and professional.
- Kathleen Z.
One thousand thanks for your kindness today! It was my panic and emergency, not yours and you made time to fix the wheels on my bag as a last minute job!

- Lorna T.
(From a postcard),
Thank you for the last minute repair to my backpack. The rivets held for my 51 day trek in Eastern Nepal. I witnessed this beautiful view of Everett and thought I would share it with you. Loved everything about your family business! All the best and namaste.

- Gary
Thank you so much for the amazing service you provided recently in repairing my Boyt bag under the lifetime warranty. When the handle broke a few weeks ago, I was afraid I’d have to abandon my beloved bag, but your team fixed the handle quickly and perfectly even managing to address another minor issue at the same time.

- Deron L.
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